p1000538-smallIt had to happen. I CRASHED my Nokia 5800XM front screen after installing something (not sure what as I have installed a lot of applications recently thanks to the brilliant OVI Store).

This morning I noticed my front screen was missing the shortcut bar although I could press the buttons, but nothing was happening. The Contact and Dialer buttons at the bottom were visible but they didn’t do anything when pressed.

Annoyingly these things happen when lots of applications come together and doing a quick search on-line I see it has happened to a few others. I can accept that these little quirks don’t happen often, so I backed up the phone using the Nokia PC Suite software and then did a hard reset.

FIX: To hard reset your phone from off, hold the camera button, the green button and the red button down and with your spare fingers press the power button in. This can be quite tricky but if you have an extra hand it’s easy. After the initial boot up sequence, you will be prompted to setup the country, the date and time. Restore your backup and you should have your old phone setup back.

Of course that is what all the web sites say, but typically I discovered I had lost a few key applications such as the brilliant Nokia Messaging and a few others applications that were installed on the memory card. I am not sure why they have not restored properly, but it’s not a train smash. This is a good way of purging crap off your phone.



Mike is an android man, researcher of all things good and bad, likes all wheeled sports, loves gadgets, enjoys all music, into home automation, likes samsung, voted brexit, enjoys talk radio, has a brompton bike, is a hard worker, a passionate self-educator, crazy about drones, a gambler, blogger for over 15 years, enjoys gardening, microsoft over apple, investor in stocks and cryptocurrency, a homeowner, a futurist, married for life, has family all over the world, a cat man do, loves beer, travel & life.

8 Responses

  1. blank Salman says:

    I just solved my problem frm the given procedure.
    thanks alott for sharing.

  2. blank K L says:

    I think you didnt remove ur memory card after backing up, so when resetting you lost some files…
    just a theory…
    i’d recommend backing up, then safely removing ur memory card before resetting.

    Which I am doing to do now… fingers crossed~!

  3. same problem of my 5800xm mobile … any idea send med ya………..

  4. blank Zippy says:

    Hello, maybe I can help U.
    U can try this tips to solve Ur problem.
    I already try this tips and successfully 🙂

    1. Run Xplore and find c:\private\10202BE9\persists\

    2. Search for file 10275102.cre and delete it.

    3. BEFORE the phone reboot go to Settings – Personal – Home Screen – Home Screen Theme and set “Basic”.

    4. Then reboot the phone.

    5. Go to Settings – Personal – Home Screen – Home Screen Theme and set “Shortcut Bar”.

    6. You can see shortcuts on your Home Screen again! Cheers..!!! 🙂

    *If U don’t see private folder on Ur X-Plore, go to Options – Configuration – and mark Show system files/folder

  5. blank Dylan cassar says:

    Not working for me is there any other solutions??

  6. blank Mike says:

    If my fix doesn’t work for you, then the problem I have described is not the same problem you are experiencing. Sorry, I don’t have this phone anymore, so finding the solution doesn’t really interest me!

  7. blank Arrrgh... says:

    I have the same problem, but I don’t want to use the hard reset. Is there any other ways to solve it?

  8. blank Guardian Seraph says:

    It works ! thanks a lot !

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