I’ve been supporting Play.com for quite a while because their prices are very competitive, often the best online and their service is second to none and even more so when things go wrong.
One such example happened recently after I purchased a pair of Nokia Bluetooth headphones (BH-905) from them. The headphones arrived in a timely fashion and I listened to them a couple of times but noticed a problem. I contacted Play.com on the third day by phone and explained the problem and the support guy was very helpful and said “not to worry” and explained what I needed to do to return the goods back to them. I followed all the instructions and sent them back via special delivery.
A day or two later I received an email from them which told me my postage had been reimbursed. That was a nice touch. A few days later I had my second pair of headphones and they have been working perfectly ever since.