I lost my entire website this morning after running a database cleaner plugin. One would think given the grave consequences of my actions, that it would show a pop-up “YOU ARE ABOUT TO DELETE ALL TABLES – ARE YOU SURE?”, but alas, it went ahead and deleted everything and when I refreshed my website was gone!
That split second took a few years off my life. I’ve been blogging on this website for 12+ years. The time and effort put into my site is priceless. Yes I had a backup, but it wasn’t from this week or last month. Yes I should have taken one prior to cleaning a few tables of revision data, but I didn’t. It was my fault for being stupid, but seriously WordPress Plugin developers, add another check before wiping out tables that are very important. That would be good programming.
I rang Bluehost.com my hosting company and had to wait 36 freaking long minutes to get through to a human. (more on why at the end).
I explained what I had done, and Bluehost noted I had a Pro account and that there were nightly, weekly, and monthly backups of all my websites. Those words were like winning the lottery. What a relief?
Anyway, if you are on a Pro account like Bowen and wondering where to find your backups on Bluehost, have a look in the Cpanel home page.
- In the right hand corner is a pull down, where you can select the backup type (Daily, Weekly, Monthly).
- Next check the box to select the database you want to restore.
- Click the restore button.
Why did it take 36 minutes to get a support technician? Yes they are busy, but one possible reason could be because the support technicians that help out with these sorts of problems are also trying to be salesmen. Take my example. After Bluehost restored my database (thank you again), they tried to push their partners anti-malware software onto me. For a good 10 minutes I was told about this software, like I wanted to spend $500 for a years support. Those extra 10 minutes means some poor bugger is sitting on the line waiting to get through.