As the subject suggests our flight from Mexico in April was delayed by 30 hours. The airline was not entirely helpful in terms of offering us compensation.

I did a few searches online to see who could take my case and Airhelp accepted.

  • Their website is great. it is easy to find information and everything is clearly explained. Check out  the know your rights page.
  • You tell them your flight details and they will tell you if your claim is valid. It turned out my claim was valid because it was delayed by more than 3 hours and it was not down to nature, although we did have some of that as well.
  • There are no fees unless they win the case, otherwise it is 25%.
  • The sign up process was easy.
  • Communication was very good. They emailed me every step of the way and answered all my questions promptly.
  • It took less than two months to complete.
  • Payment was equally fast when I heard we had won our case. We got €1200 (less their 25% fee). Payment was arranged through Payoneer.com and I got it instantly.

flight delayed for more than 3 hours

I highly recommend Airhelp.com if your flight is delayed by greater than 3 hours and is between an EU and non-EU airport.

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Mike

Mike is an android man, researcher of all things good and bad, likes all wheeled sports, loves gadgets, enjoys all music, into home automation, likes samsung, voted brexit, enjoys talk radio, has a brompton bike, is a hard worker, a passionate self-educator, crazy about drones, a gambler, blogger for over 15 years, enjoys gardening, microsoft over apple, investor in stocks and cryptocurrency, a homeowner, a futurist, married for life, has family all over the world, a cat man do, loves beer, travel & life.

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